Access Bank has announced that it will temporarily shut down some services to carry out a system upgrade aimed at optimizing its offerings to customers.
In an email sent to its customers on Tuesday, the bank detailed that the upgrade would take place in phases, starting on Saturday, October 12, at 10 pm and ending on Sunday, October 13, at 6:30 am.
The bank explained that during this period, customers might experience temporary disruptions on the Access More app, Internet Banking platform, and ATMs.
In the message, Access Bank stated, “Dear Valued Customer, in line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems.”
The message further clarified, “The upgrade exercise, which will take place in phases, starts on Saturday, October 12 at 10pm to Sunday, October 13, 2024 at 6:30 am (West African Time).”
Access Bank assured its customers that despite the temporary disruptions, their cards would continue to function seamlessly, and the *901# USSD service would remain available for essential transactions such as funds transfers, airtime and data purchases, as well as bill payments.
The bank stated, *“However, your card will work seamlessly and 901# will be available for funds transfer, airtime, and data purchase as well as bill payment.”
Upon completion of the upgrade, Access Bank noted, “service across all channels will be fully restored.”
The bank also emphasized its commitment to keeping customers informed about subsequent phases of the upgrade exercise, ensuring minimal disruption and a smoother experience once the upgrade is completed.
