MTN Nigeria has officially unveiled its first fully digitized experience centre in Abuja, powered by advanced 5G technology. This innovative facility aims to enhance customer experience by offering a wide array of digital services and solutions, reinforcing the company’s commitment to leveraging cutting-edge technology to meet the growing demands of users in the region.
During the unveiling ceremony at MTN’s Regional Office in Maitama on Wednesday, Ugonwa Nwoye, Chief Customer and Experience Officer at MTN Nigeria, highlighted that this centre marks a significant milestone as the first digital service centre launched by any telecom firm in Nigeria.
“Today we launched the first digital experience centre in Nigeria by any telecom firm. One of our goals was to bring a digital immersive experience as close as possible to our customers and businesses,” she stated.
Nwoye emphasized the transformative potential of technology, asserting, “We wanted to showcase what is possible with the technology we provide. As you know, MTN is a technology company that harnesses tech to enhance the lives of our customers and businesses around us.
We believe Nigeria’s full potential can be reached through technology. That’s why we were the first to launch 3G, then 4G, and now 5G.”
The centre, specifically designed with local relevance in mind, features a digital kiosk enabling up to eight user journeys, allowing customers to access services independently with staff assistance available if needed.
“We built the first digital kiosk in Nigeria, enabling up to eight user journeys where customers can access our services independently, though staff assistance is available if needed,” Nwoye explained.
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Customers visiting the centre can purchase SIM cards, airtime, data plans, and devices, including 5G routers that can be delivered anywhere in Nigeria. The facility also showcases smart home solutions, allowing users to control their homes remotely via a data connection.
“This isn’t just about data and devices; it’s about empowering people to live a breathtaking life. We want Nigerians to meet their full potential and unleash their creativity, as technology is the driving force behind their imagination,” she added.
Nwoye concluded by stating, “What we’re doing today is enabling people to experience technology, sparking their creativity and empowering them to innovate. That’s the goal of the Digital Experience Centre.”
ThankGod Otorkpa, Regional General Manager North MTN NG, underscored the significance of digital transformation during the event.
“We would like you to know that even though we are going digital, we must not forget the human connection. It’s in that light that we have invited you today to be part of this journey, helping us to take a glance together into the future.”
The groundbreaking event attracted select customers, brand influencers, and industry experts, all eager to explore the vast potential of 5G technology and its impact on various sectors of the economy.
